Case Study - Lasan Restaurant

Birmingham Cash Registers helps F Word winning restaurant realise success

At the beginning of 2010, Birmingham Cash Registers Ltd helped an award winning restaurant to cope with a sudden and unprecedented increase in reservations. The advanced IT reservation system installed helped improve the efficiency of bookings at the Lasan Indian restaurant, situated at St Pauls Square, Birmingham.

Birmingham Cash Registers, a supplier to Lasan for the past eight years, was contacted by owner Jabbar Khan when the restaurant won the prestigious F Word Best Local Restaurant award, in January 2010. Following this success, staff were struggling to handle the high volume of incoming calls and the traditional paper diary booking system was proving inefficient in recording reservations and a continually changing seating plan.

The introduction of the new reservations system is now helping staff to handle mass bookings more easily, promoting a more professional image to customers whilst improving overall business efficiency. A new graphical table plan, with timeline, provides a constantly updated snap shot view of the restaurant’s capacity and shows the most appropriate layout of tables. Further to this, the system captures customer details which can be used for targeted promotional activity in the future, based on diner’s personal preferences.

This is a great example of how our technology has successfully helped a business to run more smoothly and effectively. Lasan is now taking reservations far into the future and without a professional IT solution the restaurant could easily have fallen foul of its own success